Frequently Asked Questions
WHAT IS MY TYPICAL PROCESS FOR WORKING WITH A NEW CLIENT?
✓ Having a conversation about what the clients goals are for the given job
✓ Establishing a time frame in which they want the job completed
✓ Finding out if there are any other services that I can provide for them to make their day-to-day more enjoyable/manageable
✓ Working as hard as I can to exceed their expectations
WHAT SHOULD MY CLIENT KNOW ABOUT MY PRICING? AM I TOO FAR AWAY?
I charge an hourly rate. I travel up to an hour away from the following locations:
Rochester, NY • Syracuse, NY • Buffalo, NY
My home-base is in Webster, NY (Rochester). Twice a month for a few days at a time I am in both the Syracuse & Buffalo, NY area so I am able to accommodate projects in these cities as well. Pricing specifics will be discussed after filling out my in-take form.
WHAT ADVICE WOULD I GIVE A CLIENT LOOKING TO WORK WITH ME?
It is important to find the right fit person that you easily get along with. It will make getting the jobs done more enjoyable and put you at ease having a stranger enter your home.
HOW LONG DOES A SESSION TAKE?
Sessions are typically scheduled in a 2-3 hour block, but is subject to change based on the situation and what kind of availability you have and how quickly the job needs to be completed. I can potentially work upwards of a full 8hr day if needed.
WHAT QUESTIONS SHOULD CUSTOMERS THINK THROUGH BEFORE TALKING TO A PROFESSIONAL ABOUT THEIR PROJECT?
✓ Are they passionate about their work?
✓ Can they do more than just the one service you are hiring them for?
✓ Are they qualified to get the job done?
✓ Do they have Liability Insurance?
✓ Are they able to work efficiently to make it worth the money being spent on the service
✓ Do they have great recommendations to put you at ease selecting them to come into your home
HOW INVOLVED WILL I BE IN THE PROCESS?
During our initial meet and greet we will discuss the project on hand and I will determine if I need your involvement or not. I can either work alone or you can help in the process. If I am left to tend to things alone I make respective piles (Keep, Donate, Throw-away, etc.) and will go through the items with you before making final decisions.
WILL YOU MAKE ME THROW THINGS AWAY?
Your things are your things. I will only make suggestions as to what I think are throwaways but if I am working alone, I set these all aside and then go through it all with you at the end of the session. You are in total control as to what gets tossed for good.
WHAT ABOUT MY PRIVACY?
I like to document my projects through taking pictures/videos to expand my portfolio so other clients can see the type of work I do. If this is something you are not comfortable with me doing then your wishes for me to not do so is 100% respected.
WHAT IS YOUR CANCELLATION POLICY?
After your first cancellation (up to a week prior to our scheduled session), I will require a retainer fee in order for you to schedule another session. If you are to cancel on me a second time, then the retainer fee does not get reimbursed.
CAN YOU SELL ITEMS FOR ME?
I do have the ability to sell things through FB Marketplace. Depending on the item and if I think it’s worth while trying to sell, I would be more than happy to make all the arrangements to sell items. At the time of deciding whether or not to sell, we will then discuss compensation for this additional service.